Privacy Policy

1. Who we are

TekQor (“we”, “us”, “our”) operates the TekQor CRM platform at crm.tekqor.com. We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company details:
Company registration number: 17187264
66 Paul Street, London, England, EC2A 4NA
ICO registration number: [TODO: ICO number — register at ico.org.uk]
Contact: info@tekqor.com

2. What data we collect

We collect the following categories of personal data through our platform:

• Identity data — full name, display name
• Contact data — email address, phone number
• Account data — role, login credentials (passwords are hashed and never readable)
• Booking & appointment data — dates, times, services booked, notes, status
• Property data — property addresses, tenancy details, compliance records, inspection records (for real-estate industry users)
• Payment data — transaction records, invoice history. We do not store full card numbers — payments are handled by Stripe.
• Communications data — email open and click events (via Resend)
• Usage data — error logs and crash reports (via Sentry)
• Phone number compliance documents — where a business subscriber activates the IVR or WhatsApp Booking add-on, we collect a proof of entity (e.g. Companies House certificate) and a proof of address (e.g. utility bill) to satisfy UK Ofcom regulatory requirements for provisioning a geographic telephone number. These documents are transmitted directly to our telecommunications carrier (Telnyx) for review and are not stored on TekQor's own servers. We retain only a reference identifier and approval status. The lawful basis for this processing is legal obligation (Ofcom/PSTN number allocation rules).
• IVR call recordings and transcripts — where the IVR Voice Booking channel is active, all inbound calls to the business's dedicated number are recorded and transcribed. Recordings are stored in the business owner's account for their review and quality assurance. End customers are played a disclosure message before the call is processed.

3. How we use your data

4. Third parties we share data with

We do not sell your personal data to any third party.

5. Data retention

• Active account data — retained for the duration of the subscription
• Booking and appointment records — retained for 7 years (UK tax and legal requirements)
• Payment records — retained for 7 years (HMRC requirements)
• Error logs — 90 days (Sentry default)
• Email delivery logs — 30 days (Resend default)
• Phone number compliance documents — held by Telnyx for the duration of the number assignment; we retain the reference ID for the same period
• IVR call recordings — retained for 12 months from the date of the call, then automatically deleted. Business owners may delete individual recordings earlier from their dashboard.
• Data after account closure — deleted within 30 days of account termination, except where legal retention obligations apply

6. Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your personal data (the “right to be forgotten”)
• Restriction — ask us to restrict processing in certain circumstances
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent

To exercise any of these rights, email info@tekqor.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) ↗.

7. Cookies

We use only essential cookies required for authentication and session management. We do not use advertising, analytics, or tracking cookies. No cookie consent banner is required.

8. Security

We implement appropriate technical and organisational measures including encryption in transit (TLS), row-level security on all database tables, hashed passwords, and regular security scanning. No system is completely secure — if you believe your data has been compromised, contact us immediately at info@tekqor.com.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to registered users. Continued use of the platform after changes constitutes acceptance.

10. Contact

For any privacy-related questions or requests:
Email: info@tekqor.com
[TODO: Postal address]